Delivery, Cancellation and Refunds

All prices given on this website are inclusive of delivery unless otherwise stated. Our current fleet of delivery vehicles covers the following council areas:

  • Armagh
  • Newry and Mourne
  • Banbridge
  • Craigavon

With the launch of our new website, we have partnered with various other oil suppliers which enables us to offer deliveries throughout Northern Ireland.

All our prices include delivery unless otherwise stated on product description details.

Payment

When an order paid by debit or credit card is placed on this website the full value of the order placed is deducted from the debit or credit card at the time of ordering. In the event that the delivered amount is less than the amount ordered we will refund the difference back to the debit or credit card used to place the order.

The unit price charged may vary where the delivered quantity is less than the ordered quantity.

If for any reason we are unable to fulfil a delivery for an order which has been placed and paid for through this website we will refund in full the value of the order placed. The refund will be processed back to the debit or credit card used to place the order.

We reserve the right not to accept an order placed and paid for on this website.

Refunds

Refunds from this website are processed through our payments processor and the banking system and can take between three and ten days to complete.

If your products are faulty on arrival, you have 7 calendar days in which to inform us of the fault. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method.

If you change your mind

If you have simply changed your mind about any product ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt.

The product must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense.

Once the item is received at McIlveen Fuels Limited, we’ll issue a full refund for the product to your original payment method. Please note the product must still be in its original condition and unused or claims may be invalid.

For further information contact us on (028) 3755 1192 or use our online Contact Form